Patient driver volunteer
Rennie Grove Peace Hospice Care
Do you enjoy driving and have an empathetic ear? Our Patient drivers use their own cars to pick up patients from their homes across west Hertfordshire and bring them into our Hospice sites in St Albans and Watford. Our patients really value this service, and say how wonderful it is that their visit to us starts with a friendly, caring and helpful driver.
Purpose of this role Drivers work as part of the Living Well Centre team providing patient transport. Using their own cars, drivers bring patients to and from the Hospice sites in St Albans and Watford, to attend day services and medical appointments. Main tasks • providing a safe, reliable transport service for patients to and from a Hospice location using your own car. We do not offer a transport service to any other location • assisting patients to and from their front door • assisting and supporting patients in and out of the car where necessary, with particular care and consideration whilst driving to take account of the fragile nature of some of our patients • responding promptly to messages from the transport co-ordinator/patient services admin by mobile phone and email – our patients’ conditions can change very rapidly, meaning that changes often occur at the last minute • passing on any concerns or feedback about the patients to the transport co-ordinator or clinicians • making sure your mobile phone is with you and switched on at all times while volunteering • maintaining clear boundaries: you are providing a professional service on behalf of Rennie Grove Peace and are not the patients’ “friend”. You must not share your personal contact details with a patient or ask them to share them with you What are we looking for? • Age 18+ • A friendly, calm, outgoing manner and ability to communicate with a range of people • an empathetic and friendly person • be able and willing to maintain strict confidentiality at all times • be reliable, punctual, honest, flexible and trustworthy. • committed to providing a professional service with understanding that plans may change at short notice. • willingness to undertake additional, mandatory training when requested • someone who is able to assist patients in and out of your car and to manoeuvre wheelchairs • someone who is comfortable and competent with the use of email and mobile phones and understands the need for prompt communication Other requirements • clean and current driving licence • fully comprehensive insurance with voluntary driving and potential to carry medical oxygen declared on policy • if using your own vehicle, it should be taxed, MOT tested and roadworthy • please note we will need evidence of the above documents, as well as an online DVLA licence check when you start volunteering and then annually thereafter
Driving (must have full driving license)
UK Driving Licence, Communication
What are we looking for? • Age 18+ • A friendly, calm, outgoing manner and ability to communicate with a range of people • an empathetic and friendly person • be able and willing to maintain strict confidentiality at all times • be reliable, punctual, honest, flexible and trustworthy. • committed to providing a professional service with understanding that plans may change at short notice. • willingness to undertake additional, mandatory training when requested • someone who is able to assist patients in and out of your car and to manoeuvre wheelchairs • someone who is comfortable and competent with the use of email and mobile phones and understands the need for prompt communication
By giving a few hours a week of your time, you will be making a real difference to the experience our patients when they are visiting us. Our patients really value this service, and say how wonderful it is that their visit to us starts with a friendly, caring and helpful driver. You will be part of a friendly, supportive team who really value the support that volunteers give.
3 or 4 hours a week on a Wednesday or Thursday
AL3 5QX
Our patients need to be picked up from their homes across west Hertfordshire and brought into our Hospice sites in St Albans and Watford
N/A
4
