Detailed Description

Our main reception area provides a welcoming environment for all staff, volunteers and visitors, it is hosted by a mix of volunteer and staff receptionists. You will be greeting patients, staff, visitors and assisting them with signing in, directing them to where they need to be and dealing administrative tasks and telephone enquiries. Volunteers normally cover a four hour shift once a week, but this is flexible. We are currently looking for volunteers to cover the following shifts: - Thursday afternoons - Friday mornings and afternoons Main tasks • Welcoming visitors • Dealing with a wide range of enquiries • Answering phones and taking messages • Routine administrative tasks

Activities you will be doing

Administration,General and Helping

What skills are required for this role

Admin, Communication, Teamwork, Customer Service

Why these skills are required

• Excellent communication and customer services skills • Good listener with a patient, calm, reassuring manner and able to be sensitive when dealing with someone who may be in distress • Genuine willingness to help others • Good telephone manner and able to accurately take a message and pass this on as appropriate • Comfortable with working with Microsoft Outlook to send emails • Ability to work using own initiative • 18 + years old

What is in it for you

As the first point of contact for the Hospice you’ll need to be good with people and mindful of sometimes difficult and delicate situations. Tact and discretion are essential in this busy role.

Time Commitment